IncaSpin Casino Privacy Policy

At IncaSpin Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at incaspin.com. By creating an account, using the IncaSpin login, or interacting with any part of our platform, you acknowledge and accept the practices described in this document. We are operated by Legasta Technologies SRL, a company incorporated under the laws of Costa Rica, company number 3-102-921383, registered address Province 01 San Jose, Canton 01 San Jose, Cathedral District, Tenth Avenue, Thirty-Three and Thirty-Five Streets, Office Thirty Three Five.

Who We Are and How to Contact Us

We are IncaSpin Casino, licensed by the Tobique Gaming Commission under online Gaming Licence No. 0000058. As the data controller, we are responsible for ensuring that the personal information you share with us is handled lawfully, fairly, and transparently. If you have any questions about our privacy practices, our data handling, or this policy in general, please reach out to us at support@incaspin.com. For dispute-related matters, you may also contact us at disputes@egis-adr.com.

What Information We Collect

When you register and use our services, we may collect the following information about you:

• Registration data, including your email address, kGe&S[&jsuobG&9h, and age confirmation (18+ verification)
• Identity and contact details provided during account verification
• Financial information, such as payment method details, deposit and withdrawal transactions
• Gaming activity data, including bets placed, games played, session duration, and bonus usage
• Device and technical data, such as IP address, browser type, device identifiers, and operating system
• Communications you send us, including support tickets and live chat interactions
• Promotional code usage and marketing preferences
• Geolocation data, used to verify your eligibility to access our services

At IncaSpin, we collect this information either directly from you during registration and gameplay, or automatically through cookies and similar technologies embedded in our platform.

How We Use Your Information

We use the personal data we collect for the following purposes:

• To create and manage your account, including facilitating the IncaSpin login process
• To process deposits and withdrawals via our supported payment methods, including Visa, Mastercard, bank transfer, Skrill, Neteller, Jeton, Apple Pay, Google Pay, and cryptocurrency
• To deliver and improve our gaming services, including access to over 6,000 games, the IncaSpin live casino, and our progressive web app
• To administer bonuses, promotions, and our loyalty programme, including Welcome Package offers and the High Roller Bonus
• To comply with our anti-money laundering (AML) obligations, including the 3x playthrough requirement applied to active deposited amounts before any withdrawal
• To enforce our responsible gambling tools, including cooling-off periods and self-exclusion
• To detect and prevent fraud, bonus abuse, and misuse of our platform, including the use of VPNs, which is strictly prohibited
• To communicate with you regarding account activity, support, and, where you have opted in, marketing materials
• To verify your eligibility based on your country of residence and enforce geo-restrictions in line with our licensing conditions

Legal Basis for Processing

Our IncaSpin Casino data processing activities are carried out on the following legal grounds:

• Contract performance: Processing is necessary to provide the services you have signed up for
• Legal obligation: We are required to process certain data to comply with applicable laws, including anti-money laundering regulations and licensing requirements
• Legitimate interests: We process data to protect the security and integrity of our platform, prevent fraud, and improve our services
• Consent: Where you have opted in, we process data to send you marketing communications; you may withdraw this consent at any time

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your experience, remember your preferences, and analyse how our platform is used. Our IncaSpin app (available as a progressive web app installed directly from the browser) also uses these technologies to ensure optimal performance across devices.

The types of cookies we use include:

• Essential cookies: Required for the basic functioning of the site, including the IncaSpin casino login process
• Analytical cookies: Help us understand how players interact with our platform so we can improve our services
• Marketing cookies: Used to deliver relevant promotional content, including information about the IncaSpin bonus and ongoing promotions
• Preference cookies: Store your language and display settings across our 28 supported locales

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our services.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:

• Game providers: To facilitate gameplay, we share necessary session data with providers such as Pragmatic Play, Evolution, BGaming, Endorphina, Microgaming, and others featured in our library
• Payment processors: To execute transactions, we share relevant financial data with our payment partners
• Regulatory authorities: We may be required to disclose your data to licensing bodies, including the Tobique Gaming Commission, or law enforcement agencies when legally obligated
• Fraud prevention services: We share data with third-party fraud detection and AML compliance tools
• Dispute resolution: In the event of a formal complaint, relevant data may be shared with EGIS ADR or other approved alternative dispute resolution bodies

Data Retention

We retain your personal data for as long as your account remains active and for as long as required by applicable law. Following account closure, we may retain your data for a period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Financial records, in particular, may be kept for an extended period in line with anti-money laundering legislation.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at IncaSpin Casino:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your data, subject to legal retention requirements
• The right to object to certain types of processing, including direct marketing
• The right to data portability, where technically feasible
• The right to withdraw consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal

To exercise any of these rights, please contact us at support@incaspin.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Children and Underage Players

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Registration requires an explicit 18+ confirmation. If we become aware that we have inadvertently collected data from a minor, we will delete such data promptly and close the associated account.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encryption of sensitive data, secure server infrastructure, and regular security assessments. While no system can guarantee absolute security, we are committed to maintaining the highest practicable standards of data protection across our IncaSpin platform.

Restricted Countries and Eligibility

We do not offer our services to players from certain jurisdictions, including the United States, United Kingdom, Netherlands, Russia, and others listed in our Terms and Conditions. Geolocation checks and IP verification are part of how we enforce these restrictions and form a core component of our data processing activities. Players who attempt to circumvent these controls — including through the use of VPNs — will have their accounts suspended and any associated winnings forfeited.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or through a prominent notice on our website. Your continued use of our services following such notification constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to contact our support team. We are available 24/7 via live chat and by email at support@incaspin.com. For formal dispute or data protection matters, you may write to us at disputes@egis-adr.com.