IncaSpin Terms and Conditions

Welcome to IncaSpin. These Terms and Conditions govern your access to and use of our website, games, promotions, and all related services available at incaspin.com. By registering an account, logging in, or placing any wager on our platform, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. We reserve the right to update or amend these Terms at any time, and we will notify you of material changes through the site. Continued use of our services following any such update constitutes your acceptance of the revised Terms.

1. About Us and Licensing

At IncaSpin, we operate under the authority of Legasta Technologies SRL, a company incorporated under the laws of Costa Rica, company number 3-102-921383, with registered address at Province 01 San Jose, Canton 01 San Jose, Cathedral District, Tenth Avenue, Thirty-Three and Thirty-Five Streets, Office Thirty Three Five. We hold online gaming licence No. 0000058 issued by the Tobique Gaming Commission. Our platform has been live since 2025 and offers over 6,000 casino games, live dealer tables, instant games, and sports betting services to eligible players worldwide.

2. Eligibility and Account Registration

Our IncaSpin casino app and website are available only to individuals who meet the following conditions. Registration is compulsory before any wager, and we do not offer no-account gameplay.

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of or physically located in any country or territory listed in our Restricted Countries provisions.
• You must provide accurate, complete, and up-to-date information during the IncaSpin login and registration process.
• You may hold only one account per person, household, IP address, email address, telephone number, payment method, or device.
• You must not be subject to any self-exclusion, cooling-off, or responsible gambling restriction at the time of registration or during active play.

We reserve the right to request identity verification documents at any time. Until verification is complete, we may limit your access to withdrawals or suspend your account. If a player is in a Cooling-off period at the time of winning, no prize will be awarded.

3. Restricted Countries and Game Availability

We do not accept deposits or real-money play from residents of the United States, United Kingdom, China, the Canadian province of New Brunswick, Spain, the Netherlands, Israel, Lithuania, Russia, Ukraine, Belarus, and a number of additional territories as specified in our full restricted-countries schedule. Players from FATF-blacklisted jurisdictions including North Korea and Iran are also prohibited.

Here at IncaSpin, we make certain games available on a supplier-by-supplier basis. NetEnt titles are subject to absolute restrictions across 19 licensed markets as well as an additional 50-territory blacklist. Universal Monsters titles operate on a whitelist basis and are playable only in approximately 31 named territories. We draw your attention to the following critical jackpot restriction: players from Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, the United Arab Emirates, and Ukraine are not eligible to win NetEnt progressive jackpots. If a player from one of those territories hits a jackpot on titles such as Mega Fortune or Arabian Nights, the win will be annulled. It is your responsibility to verify that you are eligible to play any given title in your jurisdiction before wagering.

4. Deposits and Withdrawals

4.1 Deposits

We accept deposits via Visa, Mastercard, Apple Pay, Google Pay, Skrill, Neteller, Jeton, bank transfer, and cryptocurrency (BTC, ETH, LTC, DOGE). The minimum deposit is EUR 15, with equivalent thresholds in other supported currencies. Our IncaSpin casino operates internally in Euro, and all promotions are priced in EUR.

4.2 Withdrawals

Withdrawal methods available on our platform include Visa, Mastercard, bank transfer, and BTC. The minimum withdrawal ranges from EUR 50 to EUR 120 depending on your country of residence and chosen payment method. Our processing time is up to 3 business days (72 hours), after which funds reach you according to the following estimated timelines:

• Credit and debit cards: instant to a few hours, fee-free.
• E-wallets: instant to a few hours, fee-free.
• Cryptocurrency: instant to a few hours, fee-free.
• Bank transfer: 1–5 business days, fee-free.

We apply rolling withdrawal limits per day, week, and month. These limits are rank-dependent and visible only within your account's Withdrawal section. Weekly and monthly limits do not reset on a calendar boundary — they roll every 7 and 30 days respectively. Wins exceeding EUR 15,000 may be paid in monthly instalments of up to EUR 15,000 until the full amount is settled. Before any withdrawal is processed, a 3x playthrough of your active deposited amount is required, regardless of whether a bonus is involved, as an anti-money-laundering measure.

5. Bonuses and Promotions

5.1 Welcome Package

At IncaSpin, we offer a Welcome Package of up to EUR 2,750 plus 275 Free Spins across your first three deposits. The minimum qualifying deposit is EUR 15. All welcome bonuses are subject to 40x wagering requirements before any withdrawal may be requested. The maximum bet while a bonus is active is EUR 5 on slots and EUR 10 on live games. Maximum cashout from a bonus is capped at 10x the bonus amount. Bonuses must be activated within 3 days; free spins and their winnings are valid for 7 days.

All Welcome Package bonuses are credited automatically. We specifically advise that using a promotional code for a Welcome Package deposit bonus will result in the bonus not being awarded. Please review the current promotions page carefully before each deposit to ensure compliance.

5.2 High Roller Bonus

Our IncaSpin bonus for high-value players offers 50% up to EUR 500, activated with code 50HIGH, on a minimum qualifying deposit of EUR 300. This offer is repeatable every 30 days once the full Welcome Package has been used. Finnish players are not eligible for this offer. The 40x wagering requirement applies.

5.3 Other Promotions

We run a Sunday Reload of 25% up to EUR 100 (code RELDAY), available every Sunday from 00:00 to 23:59 UTC for players who have completed at least three deposits. Weekly cashback of up to 25% and rakeback of up to 17% are also available. Network tournaments including Drops and Wins (EUR 25,000,000) and the Spinoleague are supplier-funded campaigns shared across multiple operators.

5.4 Free Spin and No-Deposit Winnings Cap

The maximum amount ever withdrawable from funds attached to a no-deposit bonus or free spins is EUR 50, and this restriction applies even after all wagering requirements have been fully completed.

5.5 Finland-Specific Offer

Finnish players receive a dedicated welcome product of 250 BGaming free spins in place of the standard Welcome Package, with 50 spins credited immediately and the remainder delivered daily over 5 days on selected BGaming titles. Finnish players are excluded from the High Roller Bonus.

5.6 Bonus Contribution Rates

• Slots: 100%
• Buy Feature: 50%
• Live Roulette: 10%
• Blackjack: 10%
• Instant Win: 5%
• Table Games: 0%
• Scratch Cards: 0%
• Live Games: 0%

A list of restricted slots that are excluded from wagering contribution is available at incaspin.com/en/restricted-slots.

6. Bonus Abuse Policy

We define bonus abuse broadly and enforce it strictly. The following behaviours constitute abuse and will result in immediate forfeiture of winnings and account closure:

• Using bonus funds solely to progress through bonus stages and completing the final stage with cash bets after the bonus has cleared.
• Delaying a free-spin or bonus feature to a later session once wagering requirements have been met.
• Making a new deposit while free-spin or bonus features remain open in an active game.
• Leaving large bets on the blackjack table and returning after wagering has completed.
• Accepting a bonus with the sole intent of achieving a positive expected value.

7. Loyalty Programme and VIP Club

Our IncaSpin platform operates a four-tier loyalty structure: Bronze, Silver, Gold, and Platinum. Each rank provides enhanced cashback rates and higher withdrawal ceilings. Our Realtime Gamification and Loyalty Suite adds three additional layers: Missions and Store (complete tasks to earn levels and spend points), a Wheel of Fortune, and a tournament engine. The VIP Club is accessible from Gold level and above and offers extra bonuses, VIP awards, increased limits, and personalised service.

8. Responsible Gambling

Here at IncaSpin, we are committed to promoting safe and responsible gambling. We provide tools including deposit limits, session limits, cooling-off periods, and self-exclusion. If you are experiencing difficulties with gambling, please contact our support team at support@incaspin.com or reach our disputes service at disputes@egis-adr.com. We encourage all players to gamble responsibly and within their means.

9. Account Security and VPN

You are responsible for maintaining the confidentiality of your IncaSpin login credentials. The use of VPNs or proxy services to circumvent our geo-restrictions is strictly prohibited and will result in the forfeiture of any funds, bonuses, and winnings held in the account at the time of detection.

10. Customer Support and Disputes

Our customer support team is available 24/7 via live chat and by email at support@incaspin.com. We provide support in English and in many additional languages. For formal disputes, you may contact our alternative dispute resolution provider at disputes@egis-adr.com. We aim to resolve all complaints promptly and fairly in accordance with our licensing obligations under the Tobique Gaming Commission.

11. Governing Law

These Terms are governed by the laws of Costa Rica. By using our IncaSpin casino services, you submit to the non-exclusive jurisdiction of the relevant courts for the resolution of any dispute arising from or in connection with these Terms. Nothing in this clause limits your statutory rights as a consumer under the laws of your country of residence where applicable.

If you have any questions about these Terms, please contact us at support@incaspin.com before using our services.